Vevers Management Inc - PRIVACY POLICY

Effective date: 19 October 2026

This Privacy Policy explains how Vevers Management Inc., operating as HER Management Edge ("we," "us," "our"), collects, uses, shares and protects personal information. It applies to our website, social media, emails, free resources, discovery calls, assessments, and all paid programs, including The No-Chase Leadership Method and the HER Management Edge coaching program.

The short version: we collect what we need to deliver our programs, communicate with you and market our services. We use trusted service providers to do that. We never sell your personal information, and you can contact us at any time to access, correct or delete it.

This policy works together with our Master Terms of Use.

1. Who We Are and Who Is Responsible

Vevers Management Inc. is a corporation operating in Ontario, Canada. Our Privacy Officer, who is responsible for how we handle personal information, is Shauna Vevers, reachable at [email protected].

2. What We Collect and Where It Comes From

We collect information you give us directly, information created when you take part in our programs, and limited technical information from our website and platforms.

Where	What we collect	Tools involved
Free resources, website forms and newsletter sign-up	Name, email address, and any answers you give on the form	GoHighLevel (moving to Kajabi in early 2027)
Instagram comments and messages	Instagram username, messages, and your email address if you share it	ManyChat, Instagram
Discovery call bookings	Name, email, phone number if provided, booking answers, and the call recording if recorded	GoHighLevel or Kajabi booking tools, Zoom
Purchases	Name, email, billing address and payment details (processed by our providers, not stored by us)	Stripe, Kajabi and its payment processors, Klarna
Program participation	Progress, worksheets, action trackers, community posts, messages, and call recordings, transcripts and AI-generated summaries	Kajabi, Zoom, AI tools
Leadership and communication assessments	Name and email (shared with the assessment provider), your answers, and your results report	B.E.S.T. assessment provider
Emails and messages to us	Whatever you include in your message	Email
Website and platform use	Device, browser, pages visited and approximate location, through cookies and similar tools	Kajabi, GoHighLevel, Google Analytics

Sensitive information. Coaching conversations can touch on personal topics like health, family or workplace conflict. Share only what you're comfortable sharing. We treat anything sensitive with extra care and never use it in marketing.

3. How We Use Your Information

We use personal information to:

Deliver what you signed up for: free resources, programs, calls, assessments and support
Process payments and keep business and tax records
Communicate with you about your purchase, schedule and account
Send newsletters and offers, with your consent (Section 7)
Prepare for and follow up on coaching sessions, including with call notes and summaries
Improve our programs and understand what's working
Create replays, course content and marketing materials, as described in Section 9 of our Terms of Use
Protect our content, enforce our Terms, and meet our legal obligations

We only use your information for these purposes, or for a new purpose with your consent or where the law allows.

4. Call Recordings, AI Note-Takers and AI Tools

4.1 Recordings. Program calls may be recorded, as described in our Terms of Use. Discovery calls may be recorded for internal quality and coaching purposes only and are never used in marketing without your written consent.

4.2 AI note-takers. We use AI features in Zoom and similar tools to transcribe calls and create summaries, so we can focus on you during the call and follow up accurately.

4.3 AI assistants. We may use AI assistants, such as ChatGPT (OpenAI) and Claude (Anthropic), to review call transcripts and notes so we can prepare for sessions, spot patterns and create personalized follow-up. These providers process the information on our behalf. Depending on the provider's settings, information we enter may be used to improve or train their AI models.

4.4 Your choice. If you'd prefer your calls not be transcribed or reviewed with AI tools, email us before your session and we will take notes manually instead.

We do not sell or rent your personal information. We share it only with service providers that help us run our business, and only what they need to do their job.

Provider	What they do for us
Kajabi	Website, course portal, community, checkout, email, mobile app
GoHighLevel (LeadConnector)	Website, forms, CRM, email and booking (until our move to Kajabi in early 2027)
Kajabi's payment processors	Card payments
Klarna	Optional pay-over-time financing
Zoom	Live calls, recordings, AI transcripts and summaries
ManyChat	Instagram message automation
B.E.S.T. assessment provider	Leadership and communication assessments and reports
OpenAI (ChatGPT) and Anthropic (Claude)	AI assistance with transcripts and notes
Google Analytics	Website analytics

Each provider handles information under its own privacy policy. We may also disclose information when required by law, to protect our rights, or to a buyer or successor if our business is sold or reorganized.

6. Cookies and Analytics

Our website and platforms use cookies and similar tools to keep you logged in, remember your preferences, and understand how visitors use our site. If we turn on Google Analytics or advertising tools such as the Meta Pixel, they may collect information about your visits to measure traffic and ad performance. You can block or delete cookies in your browser settings, though some features may stop working.

7. Marketing Emails and Messages

We send newsletters, tips and offers only with your consent, such as when you join our list or download a free resource, or where Canada's Anti-Spam Legislation and other applicable laws allow (for example, after a purchase). Every marketing email includes an unsubscribe link, and you can also email us to opt out. We will still send messages about your purchases and account after you unsubscribe.

8. Storage Outside Canada

Many of our service providers store and process information outside Canada, mainly in the United States. While there, it may be accessible to courts, law enforcement and national security authorities under local law. We choose providers that protect information to a standard comparable to Canadian law.

9. How Long We Keep It

We keep personal information only as long as we need it for the purposes above, then delete or anonymize it.

Information	How long we keep it
Discovery call recordings	6 months after the call
Group program call replays	For the lifetime of the program (see our Terms of Use)
One-on-one session recordings, transcripts and AI summaries	12 months after your program ends
Program submissions, coaching notes and assessment reports	12 months after your program ends
Purchase, payment and tax records	6 years, as required by Canadian tax law
Email list information	Until you unsubscribe or ask us to delete it
Testimonials and contributions used in marketing	As long as the material is in use, as described in our Terms of Use

10. Security and Breaches

We protect personal information with reasonable safeguards, including password-protected accounts, two-factor authentication where available, and limiting access to people who need it. Currently, only Shauna Vevers has access to client records.

No system is perfectly secure. If a breach of security creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada as required by law.

11. Your Rights

11.1 Everyone. You may ask us to:

Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Delete your information, subject to legal record-keeping requirements
Withdraw consent to a use of your information, subject to legal or contractual limits (withdrawing may affect what we can provide)

Email [email protected]. We respond within thirty (30) days and may need to verify your identity first.

11.2 Canada. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

11.3 United States. Depending on your state, you may have additional rights under state privacy laws. We do not sell or share personal information for cross-context behavioural advertising as those laws define it. Contact us to make a request.

11.4 United Kingdom and European Union. If you're in the UK or EU, we process your information on the basis of your consent, to perform our contract with you, to meet legal obligations, or for our legitimate interests in running and promoting our business. You also have the right to object to or restrict processing, to data portability, and to complain to your local data protection authority.

12. Children, Changes and Contact

Children. Our programs and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe we have, contact us and we will delete it.

Changes. We may update this policy as our business and tools change. We will post the new version here with a new effective date and notify clients of material changes by email.

Contact. Questions, requests or concerns can go to our Privacy Officer, Shauna Vevers, at [email protected].